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Windows XP SP3. Have questions about the newly released Windows XP Service Pack 3 and SoftPlan’s compatibility? Click here. |
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Windows
Vista. Have
questions about Windows Vista and SoftPlan’s
compatibility? Click
here. |
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SoftPlan
Users, Update Your Email Address. If
you are a SoftPlan user and you are not receiving SoftPlan
related emails, you may need to submit your email
address or update the email address we have listed in
our database. Please send your email information to
kmarsh@softplan.com
to remain current.
It is also a good idea to add sales@softplan.com to your email address book to avoid SoftPlan emails from being filtered out by your email service provider. Click here for instructions on how to add SoftPlan to your address book. |
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| SoftPlan
e-newsletter.
We have been listening to you, our customers, and we want
to strive to keep you informed of SoftPlan news, promotions,
and Technical Tips. To gain valuable information about
SoftPlan read on... |
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| Current
Newsletter: |
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| |
| Archived
Newsletters: |
Spring 2007
Winter
2007
Holiday
2006
Fall
2006
Summer
2006 |
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| All
Technical Support Requests Must Include the Following: |
-
Key
Number - Must include a letter followed by 5 or 6 digits from the label of your primary key.
-
Current
Version Number - To determine your version number
in SoftPlan, select Help and About SoftPlan.
|
| Tips
for using SoftPlan Technical Support: |
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(Please
Read before using SoftPlan's Support Page) |
-
Check
your SoftPlan Manual to resolve the issue. You will
be referred to your manual by the support technician
if the manual contains the answer.
-
Check
the FAQ (Frequently Asked Questions) to resolve
the issue. You will be referred to the FAQ if it
contains the answer.
-
Roof questions - are more easily answered when you
fax a drawing or sketch of the desired roof and
your question to (519) 886-6955, or email the drawing,
along with a description of the problem to support@softplantech.com
-
SoftList
Material Definition - We ask that SoftList Material
Definition questions be submitted in writing via
email or fax.
-
E-mail Questions - Since each question is logged
separately into a database for future reference,
we request that each email contains only one question.
-
SoftView
- If you are having trouble generating an image
in SoftView, try to generate the same type of image
using one of the sample drawings that is preloaded
within SoftPlan. This is helpful information for
the technician.
-
SoftPlan
Updates - If your question relates to updates in
SoftPlan, please contact sales at sales@softplan.com
-
E-mail
file attachments. If you are having difficulty attaching
drawings to your email, contact your internet service
provider.
-
Unless you have been asked by a particular support
technician to send along information, please do
not address questions, emails, or faxes, to specific
technicians. Items addressed to specific technicians
may go unanswered if that technician is unavailable.
|
Please
Note:
Windows® 2000 and Windows® XP require Version
10.2.1 or newer. |
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| Policy
for Retired SoftPlan Versions: |
|
On March
1, 2008, SoftPlan released Version 14. To provide SoftPlan
customers with the best possible support services, it
has become necessary to retire older versions of SoftPlan.
By retiring
these products, more focus can be given towards resources
and training for supporting current applications. Ultimately, this will
enable SoftPlan to provide its customers with the best
possible technical support services in the industry.
Please
be aware that after April 18, 2008, SoftPlan will no
longer technically support SoftPlan Version 11 and earlier
versions. Also SoftPlan Version 12 is no longer eligible
for phone technical support, only fax and email. SoftPlan
will continue both telephone and email technical support
for Version 13 and 14. |
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