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SoftPlan Technical Support Bulletins

Last Modified
Problem
Users Affected
PDF File
21-APR-10

When attempting to generate an image in SoftView using Rendered Mode the program will stall after having processed a portion of the image.

Users of SoftPlan version 14 with the Windows® 7 operating system and certain NVIDIA® graphics cards.

 spb1402
Jan 5/09
When attempting to open SoftPlan on a 64-bit operating system, the message “Error 201: The SoftPlan Key has not been installed on this system” is displayed and SoftPlan closes. Users with the Windows® XP Professional x64 Edition or Windows Vista® 64-bit operating systems.
Sept 7/07
Eighths fractional characters appear as a box on screen and do not appear on a print.

Users who recently updated an earlier version 13 installation to version 13.4.0 but have not yet installed the separate font patch. To verify your currently installed version select Help – About SoftPlan.

 
Jun 4/08
When printing from SoftPlan, selecting the ‘Position Print Window’ button from the ‘Print Drawing’ dialog does nothing.  Users of SoftPlan Version 12 or earlier with Windows® XP Home or XP Professional operating systems that have installed Windows® Service Pack 3.  
 
Apr 25/05
When printing from SoftPlan, selecting the ‘Position Print Window’ button from the ‘Print Drawing’ dialog does nothing.  Users with Windows® XP Home or XP Professional operating systems that have installed the Windows® Security Update: KB890859 and have not installed the Windows® XP Service Pack 2.  
 
Jan 18/05
When printing from SoftPlan, selecting the ‘Position Print Window’ button from the ‘Print Drawing’ dialog does nothing.  Users with Windows® XP Home or XP Professional operating systems that have installed the Windows® Security Update: KB891711 and have not installed the Windows® XP Service Pack 2.  
Jun 22/04
SoftView Elevation, Section and 3-Dimension initially opens with an incorrect display until the GO button is pressed. Users with certain Intel® Graphics Controllers or similarly configured video cards.
Mar 8/04
Error: The SoftPlan Key Device Driver has not been installed on this system. It must be installed before SoftPlan can be runorA valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port
Users with a purple USB port key that inserted the key prior to installing the software and now list a USB Token under the Device manager.
 
Feb 24/04
Error: The SoftPlan Key Device Driver has not been installed on this system. It must be installed before SoftPlan can be run.orA valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port
Users with a purple USB port key that inserted the key prior to installing the software and now list a USB Token under the Device manager.
 
Oct 26/04
Error: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on a parallel or USB port. Users with a Parallel Port key installed on a Toshiba Laptop computer running Windows 2000 or XP
 Nov 8/01 After upgrading to Windows 2000 or Windows XP, when you attempt to start SoftPlan a message is displayed stating that “The SoftPlan Key Device Driver has not been installed on this system”. SoftPlan version 11 users who upgrade their operating system to Windows 2000 or Windows XP from Windows 95, Windows 98 or Windows ME after having installed SoftPlan.  spb1109
 Oct 30/01 During the installation of SoftPlan, a warning is displayed stating that the software being installed has not passed Windows Logo testing. Users with the Windows XP operating system.  spb1108
 Oct 30/01 During the installation of SoftPlan, a warning is displayed stating that the software being installed has not passed Windows Logo testing Users with the Windows NT 4, Windows 2000 and Windows XP operating systems.  spb1107
May 25/01
Error Message: "A valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port." Users with a gray parallel port key.
May 25/01
Error Message: "Error: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on the parallel or USB port." Users with a purple USB port key.
April 16/01
Error: A valid SoftPlan Key has not been detected on the system. The correct key must be installed on a parallel or USB port. Users with Dell© Dimension 8100 model computers.
Mar 28/01
SoftPlan does not print at all, yet all other Windows© applications print fine. Users with Epson© Stylus COLOR 1160 printer using the driver that came with the printer. 
Jun 18/99
After one or two voice commands SoftTalk fails to respond. Users with SoftTalk installed where the Speech Recognition Engine or Text-to-Speech Engine has become unstable.
May 4/99
When painting a small enclosed area the following message appears: Attention: The selected area is either not fully on screen or it is too large to paint. The maximum area that can be painted is approximately 100' (30 meters) by 100' (30 meters). Use Paint Break lines to divide areas which are larger. Users with Gateway™ computers that contain the STB Velocity 4400 video card.
Feb 28/99
Plotting to an Oce™ 9800 series plotter ignores the SoftPlan pen settings. Users plotting to an Oce™ 9800 model plotter
Aug 10/98
Paint “bleeds” beyond its boundary even though the boundary is continuous. Users with video cards that use the NVIDIA RIVA TNT chipset. This includes the following vidoe cards: Diamond Viper V550, Diamond Viper V330, STB Velocity 4400
 May 25/01 Error Message: "The SoftPlan key has not been installed on this system. It must be installed on a parallel port before SoftPlan can be run."  Users with a black, blue or yellow parallel port key.

 spb02

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