After applying the 14.4.3 update patch, SoftPlan fails to open and displays a message similar to one of the
following: “This application has failed to start because the application configuration is incorrect. Reinstalling
the application may fix this problem.”
Users who have recently applied the 14.4.3 update patch and terminated the installation prior to the
installation of the Microsoft Visual C++ Redistributable Update which is part of the SoftPlan update patch. Users
affected will need to reinstall the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security
1. The update download can be found at the following link: http://www.microsoft.com/en-us/download/details.aspx?id=3387
2. The specific file to download and run is: "vcredist_x86.exe (2.6 MB)" from the ‘Files in This Download’
3. Follow the on-screen instructions to download and install the update.
4. Reboot the computer and attempt to start SoftPlan.